The remote devices accessed using the Remote Help service can be 'cloud managed as well as co-managed from on premises,' Microsoft explained, and the service also works with unmanaged devices. It lets IT pros fix problems on remote user Windows devices in 'real time.' Support for Android devices is planned for 'a future release.' Microsoft described it as a new 'secure' help desk service, integrated with MEM. You'll need this later.Remote Help is the first of MEM's premium add-on features, which means it'll cost extra for organizations to use them. Make note of the name of this PC under How to connect to this PC. When you're ready, select Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop. To check this, go to Start > Settings > System > About and look for Edition. For info on how to get Windows 10 Pro, go to Upgrade Windows 10 Home to Windows 10 Pro. Select the remote PC name that you added, and then wait for the connection to complete. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. Use Remote Desktop to connect to the PC you set up: Make note of the name of this PC under PC name. Then, under System, select Remote Desktop, set Remote Desktop to On, and then select Confirm. When you're ready, select Start, and open Settings. Then, under System, select About, and under Windows specifications, look for Edition. For info on how to get Windows 11 Pro, go to Upgrade Windows Home to Windows Pro. To check this, select Start, and open Settings.

Set up the PC you want to connect to so it allows remote connections:

Microsoft remote manager